General Info & Jewelry Care

Every Gemstoned piece is carefully designed & handmade in my studio, with high quality gemstones and materials. I take great pride in offering exceptional jewelry, with the utmost attention given to every detail.

 

SHIPPING:

Each order is packaged and shipped with care. All orders are sent out in attractive packaging that is great for gift giving.

Most orders are shipped out within the next business day, but please allow a little leeway for weekends & holidays. Shipping time lengths vary based on mail delivery method chosen at checkout, as well as your location. Please make sure your shipping information is correct at checkout, as I cannot be held liable for errors.  I will ship each order to the address listed on your invoice. 

Every order includes a tracking number, which will be sent via email once your order ships.

To select insurance for your package, please choose the “Route Shipping Insurance Protection” at checkout. This will fully insure your package for a minimal fee, and offer peace of mind in the unfortunate event of a lost or stolen package, for which I cannot be held responsible. Declining insurance at the time of sale releases Gemstoned Jewelry from any delayed/ lost, damaged, or stolen shipments.

Once a claim is filed, a solution will be reached within 24 hours. Route offers a full refund, or the item to be replaced. Many Gemstoned pieces are unique, and a replacement might not be an option.  I will personally help with each claim to ensure a solution is reached, as I want your entire Gemstoned experience to be exceptional. 

 

 JEWELRY CARE:

Jewelry care is the responsibilty of the buyer. How a piece is treated & cared for will impact its longevity. Among other instances, please avoid extreme temperatures, moisture, dropping, and wearing during rough activities. Proper care & handling will ensure a piece of jewelry that will stand the test of time. 

Every order includes a polishing square to keep your jewelry looking as good as the day you receive it. Sterling silver naturally oxidizes, which produces tarnish. With just a light rub, these polishing squares keep your jewelry fresh & tarnish free.  Using other cleaning methods can affect the patina as well as damage the stone. Please avoid any harsh chemicals or cleaners. 

 

RETURNS & EXCHANGES: 

Currently, I do not offer exchanges or returns, all sales are final. I try my hardest to give very detailed descriptions, as well as accurate photographs to show exactly what you will receive. Please be aware of correct sizing and make an informed decision, before purchasing.  Client satisfaction is incredibly important to me, so please reach out with any questions or concerns.